Privacy Policy

Age Limitation:

You must be at least 18 years old to access the Sol Santa Fe site and of legal age required by the state or province you are in to purchase the products. It is your responsibility to know whether you are legally able to do so.

Information Gathered:

When you purchase something from Sol Santa Fe, we may collect information including your name, address and email address and order history.  We use cookies and other tools that collect information that facilitate navigating the website.

When you visit our site, we may collect some additional information. This includes information such as your device’s Operating System (OS), IP address (which may be used to determine the area where you reside, access times, browser type, language, and the website you visited before. We also collect information about how you use our site.

By providing us with your email address, you are giving us permission to send you emails about our store, new products and other updates. However, you can unsubscribe at any time. In general, we use the information we collect primarily to maintain, and improve our current site and product lines. We use personal information collected through our site as described below and described elsewhere in this Policy to:

Create and secure your account on our network;

Identify you as a user in our system;

Understand and enhance your experience using our site and products;

Provide and deliver the products and services you request;

Respond to your comments or questions.

Send you related information, including confirmations, invoices, technical notices, updates, security alerts and support and administrative messages;

Communicate with you about promotions, products and services we offer.

Link or combine your information with other information we get from third parties to help understand your needs and provide you with better service.

Protect, investigate and deter against fraudulent, unauthorized or illegal activity.

CONSENT

By providing us with personal information to complete a transaction, placing an order, arranging for a delivery or returning a purchase you are consenting to our collecting and using your information (your credit card information). 

You may withdraw your consent for us to contact you by clicking the “Unsubscribe” button included at the bottom of each email.

We do not share your personal information with third parties without your consent other than with the following:

Compliance with laws or to respond to lawful requests and legal process provided that we will make appropriate effort to notify you at the address you have given us if we have received a lawful request for your information.

To protect the rights of our customers and others including to enforce our agreements, policies and terms included in this Privacy Policy.

In an emergency, including to protect the personal safety of any person.

Corporate Restructuring. For the purposes of a business deal or negotiation of such involving sale or transfer of all or a part of our business or assets including a merger, financing, acquisition, divestiture or dissolution.

PAYMENT:

If you provide us with your credit card information during the payment process your credit card information is never stored for use beyond the current transaction. 

All direct payments comply with the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and our payment processors and service providers.

THIRD-PARTY SERVICES

Our Policy does not cover any third party services. To learn about those third parties' privacy practices, please explore their privacy policies.

SECURITY

To protect your personal information, we follow generally accepted industry practices and take all reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Furthermore, Sol Santa Fe will not contact you to asking for your password.

If you provide us with your credit card information, the information is transmitted to our server using secure socket layer technology (SSL) which employs the AES-256 encryption standard.

U.S. LAW APPLIES

This site is intended for a business located in the United States. By sending us your Personal Information from outside the U.S., you consent to the application of U.S. law and to the use and disclosure of your personal information consistent with this Privacy Policy. You must determine whether accessing this site and purchasing our products are legal where you are. You access this site and purchase our products at your own risk, and you are responsible for compliance with all applicable laws, rules, regulations and treaties.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. Charlotte's Web encourages visitors to check this page for any changes to its Privacy Policy.  

If you would like to: access, correct, amend or delete any personal information we have about you (other than that information automatically generated by your use of our site), register a complaint, or simply want more information contact our customer service team at info@solsantafe.com.